Your Trusted Telehealth Provider
Welcome to Healthsential, a product, and platform developed and operated by Avancee Pinnacle Ltd. The term 'Healthsential' refers to all of our products and platform. Our proprietary software powers your interactions with us, whether you are accessing our website or app. If you have any questions or inquiries about your platform usage details or need to make access requests, please refer to our Terms of Use or contact us at (email address)
At Avancee Pinnacle Ltd, we understand the importance of protecting your information and are committed to maintaining the trust you have placed in us. Our Privacy Policy outlines the Personal Information that we collect, the reasons why we collect it, and the limited circumstances in which we may share it with third-party credit bureaus or service providers. This policy also explains how we use your information to improve your experience with our products and platform
The purpose of this Privacy Policy is to elucidate your privacy rights regarding the collection, utilization, storage, dissemination, and fortification of your information throughout our multifaceted digital infrastructure. This infrastructure encompasses our website, payment platforms, and software applications, as well as our email notifications and tools, and is applicable to all Websites, Apps, and/or Platforms provided by Avancee Pinnacle Ltd.
It is important to note that although you are not necessarily obliged to furnish us with your information, if you intend to avail yourself of our services, we will necessitate the solicitation of certain information from you.
Account: This denotes the personalized digital space that users create when registering on the Healthsential Website or App. The Account serves as the primary hub for users to access and perform various actions and functions available on the Healthsential platform. It provides users with a unique set of tools and features that cater to their specific needs, enabling them to seamlessly navigate through the Healthsential ecosystem.
Cookies: These are tiny data files that are automatically downloaded onto a user's computer or mobile device whenever they access our platform. These files allow us to retrieve crucial information such as login credentials, IP addresses, web traffi c statistics, number of visits, browser types and versions, device details, and timestamps. Our use of cookies is governed by our cookie policy, which can be found on our website and provides more detailed information on the specific types of cookies we use, how we use them, and how they impact your user experience. For more information, please refer to our cookie policy.
Client: This specifically refers to individual(s) who seek medical consultancy services on the Healthsential platform.
Healthsential: This refers to a digital platform developed by Avancee Pinnacle Ltd, a Nigerian-based company. The platform is designed to connect individuals seeking medical consultancy services with qualified medical professionals. By using Healthsential, users can easily access a wide range of healthcare services from the comfort of their own home, while also benefiting from the expertise of licensed healthcare providers.
Medical Information: Any information provided by users that pertains to medical matters, such as medical history, diagnosis, treatment plan, medical documents, and other related information.
Medical Consultant: This refers to licensed medical professionals who off er their services on the Healthsential platform to clients seeking medical consultancy services. These professionals include medical doctors, nurses, therapists, and other licensed healthcare professionals who provide medical advice, diagnosis, and treatment recommendations to clients through the platform.
Payment Information: This refers to any data that users provide to Healthsential for the purpose of making payments through the platform. Such information may include credit card details, bank account information, and other relevant payment credentials.
Personal Information: This refers to any information that could be used to identify an individual, including but not limited to an individual's email address, company name, password, payment card information, financial details such as Bank Verification Number (BVN), bank account number, Government-issued Identity card, taxpayer identification, and any other information that could be traced back to a user, such as their internet protocol (IP) address, log-in information, address, location, device, or transaction data.
Privacy Settings: This refers to any information that could be used to identify an individual, including but not limited to an individual's email address, company name, password, payment card information, financial details such as Bank Verification Number (BVN), bank account number, Government-issued Identity card, taxpayer identification, and any other information that could be traced back to a user, such as their internet protocol (IP) address, log-in information, address, location, device, or transaction data.
Service Providers: On the Healthsential platform, these refer to third-party companies or individuals who are contracted by Avancee Pinnacle Ltd to carry out specific tasks on behalf of Healthsential. These tasks include, but are not limited to, payment processing, data analysis, marketing, customer support, diagnostic laboratories, pharmaceutical companies, and other healthcare professionals such as nurses and paramedics. These Service Providers are granted access to users' Personal Information only to the extent necessary to perform their assigned tasks and are bound by strict confidentiality agreements to protect users' privacy and confidentiality.
Sites: These refer to any digital medium, including but not limited to mobile applications, websites, social media platforms, or any other online platform that provides information or services related to Healthsential. These sites may be owned or operated by Healthsential or by third parties who are affi liated or not affi liated with Healthsential.
Special Categories of Personal Information: This is a term used to describe particularly sensitive information that pertains to an individual, which include, but are not limited to, details about a person's health, race, ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, and genetic and biometric data. With respect to health information, this may include information regarding an individual's physical or mental health, medical history, current health condition, medication and treatment records, and any other information related to their health or wellbeing. Given the sensitive nature of this information, it is subject to special protections under applicable laws and regulations to ensure that it is handled and processed in a responsible and secure manner.
Terms of Use: These refer to a set of guidelines and rules that govern the use of Healthsential by its users. The terms of use outline the conditions and limitations of using Healthsential, including user behavior, content restrictions, and user responsibilities. This agreement is typically presented to users upon accessing Healthsential, and it requires their agreement in order to use the platform's services. Unlike the user agreement, the terms of use are generally focused on the specific rules and guidelines related to using the platform, rather than the legal relationship between the platform and its users.
User Agreement: This refers to a legally binding agreement between Healthsential and its users that outlines the terms and conditions of using the platform, as well as the rights and responsibilities of both parties. This agreement covers a wide range of topics, including intellectual property rights, limitations of liability, privacy policies, and dispute resolution procedures. The user agreement is typically presented to users upon signing up on Healthsential, and it requires their acceptance in order to gain access to the platform's services.
User: A user is an individual who accesses the Healthsential platform and its Services. A user may include anyone who has agreed to use and abide by the terms and conditions set forth in the Healthsential User Agreement and/or the Terms of Use. Users may include medical consultants, patients, healthcare providers, or any other party who accesses the Healthsential platform for any purpose.
The objective of our Privacy Policy is to promote transparency and foster trust between Healthsential and the individuals and organizations whose Personal Information we collect. We are committed to providing clear, concise, and easily accessible information about the types of data we collect, the purposes for which we collect it, and the measures we have in place to safeguard the security of the data. Our aim is to empower you to make informed decisions about sharing your personal information with us.
We strive to maintain the highest standards of privacy protection and ensure compliance with applicable data protection laws and regulations, including the General Data Protection Regulation in Global terms, and the Nigerian Data Protection Regulation in Local terms
Our Privacy Policy is an essential component of our commitment to protecting your privacy, and we are committed to reviewing and updating it regularly to ensure that it reflects the evolving nature of our business and the changing regulatory landscape.
At Healthsential, our approach to data protection is rooted in our commitment to safeguarding the privacy and security of the personal information entrusted to us. Our data protection principles embody this commitment, and they guide our actions in relation to the collection, use, and disclosure of personal information.
At Healthsential, we are guided by the following core principles:
Please note that we may revise and update our Privacy Policy from time to time, as we continuously review and improve our data protection practices to ensure they remain in line with legal and regulatory requirements. We will notify you of any material changes to our Privacy Policy by posting an updated version on our website or apps. Your continued use of our services following such changes constitutes your agreement to be bound by the revised Privacy Policy. We encourage you to review our Privacy Policy periodically to stay informed of any updates or changes.
At Healthsential, we collect, process, store, use, and transfer your personal information to provide our services to you in compliance with regulatory requirements. This includes but is not limited to the following types of personal information:
We do not collect any Special Categories of Personal Information, but if we do, we will ensure compliance with applicable laws.
This Privacy Policy applies to Healthsential's services only. We do not control the content or privacy policies of third-party websites that are displayed or linked from within our services. These other sites may collect your personal information, place their own cookies, or solicit information from you. We are not responsible for their privacy practices and policies. Please review the privacy policies of these third-party websites and set appropriate controls from your settings when using any third-party services.
Please note that we may modify or update this Privacy Policy at any time. Any changes will be eff ective upon posting the updated Privacy Policy on our website or Apps.
When you use Healthsential or any other product off erings from us, we may collect personal information about you. This data collection is done for several reasons.
Firstly, we rely on your explicit consent to collect your personal information when you use our services. We need your consent to ensure that we collect your information in a lawful and transparent manner
Secondly, we have a contractual obligation to collect your personal information to enable us to provide our services to you. If we do not collect your personal information, we will not be able to provide you with the services you require.
Thirdly, we have a legal obligation to collect and store your personal information in order to comply with applicable financial regulations, such as Anti-Money Laundering and Counter-Terrorist Financing Laws. This information helps us to protect against fraud and maintain regulatory compliance. We take data protection laws and regulations very seriously, and we are committed to providing our services in compliance with these regulations.
Therefore, we collect and use your personal information only for the purpose of providing our services to you and in accordance with applicable laws and regulations.
The personal information we collect from you is used for various purposes, including creating and managing your accounts with us, verifying your identity, and responding to your inquiries. We also use your information to process payment transactions, including authorization, clearing, chargebacks, and other related dispute resolution activities. Moreover, we take measures to protect against and prevent fraud, unauthorized transactions, claims, and other liabilities.
As a healthcare platform, we understand the sensitivity of your medical information and we take extra measures to ensure that any sensitive information you provide us is handled securely. We use your personal information to understand your medical history and provide you with personalized services that cater to your specific needs. Additionally, we use your information to provide, administer, and communicate with you about products, services, off ers, programs, and promotions of Healthsential.
As a healthcare platform, we understand the sensitivity of your medical information and we take extra measures to ensure that any sensitive information you provide us is handled securely. We use your personal information to understand your medical history and provide you with personalized services that cater to your specific needs. Additionally, we use your information to provide, administer, and communicate with you about products, services, off ers, programs, and promotions of Healthsential.
Furthermore, we evaluate and improve our business, including developing new products and services, and target advertisements, newsletters, and service updates based on your interests and preferences. We also use data analytics to enhance our website, products, or services, and optimize service delivery. We may also establish, exercise, and defend legal rights as necessary, comply with applicable laws and regulations, including for compliance with the Health Insurance Portability and Accountability Act (HIPAA), The Medical and Dental Practitioners Act, The National Health Act, amongst others, and use data analytics to improve our website, products or services, user experiences, and to optimize service.
In summary, we collect and use your personal information for a variety of purposes, including managing your accounts, processing payments, preventing fraud, communicating with you about our products and services, complying with legal requirements, and using data analytics to enhance our website, products or services. Additionally, we use your personal information to provide you with bespoke healthcare services that cater to your specific needs. We may also use your information for other purposes, which will be communicated to you at the time of collection.
Ensuring the security and protection of your Personal Information is one of our top priorities at Healthsential. We understand the sensitivity of medical information, and we are committed to taking the necessary steps to safeguard the information we collect from our users. To this end, we have put in place a range of administrative, technical, and physical controls designed to protect your Personal Information from unauthorized access, disclosure, misuse, modification, loss, or theft.
Our comprehensive security measures include the use of secure servers, firewalls, data encryption, and restricted access to your information, which is granted solely for job-related duties to authorized employees.
If you use a password for your account, it is important to keep it confidential and not share it with anyone to further ensure the safety of your information.
At Healthsential, we adhere to strict principles and best practices when handling your Personal Information to ensure its confidentiality and protection. Although it is impossible to guarantee complete security when transmitting information online, we make every reasonable eff ort to secure and protect your Personal Information.
We only store your personal information on our servers for as long as necessary to provide our services to you. In the event that you close your account, we retain your information on our servers to comply with regulatory obligations, and for fraud detection, monitoring, and prevention purposes. We retain your Personal Information in compliance with the limitation periods prescribed by applicable laws and regulations
Rest assured that Healthsential is fully committed to protecting your Personal Information, and we continuously review and enhance our security measures to ensure that your data remains safe and secure.
Healthsential may need to share your Personal Information with third parties as necessary for the purposes outlined in this policy. These third parties may include our affi liates, employees, offi cers, service providers, agents, suppliers, subcontractors, and other trusted businesses or persons. We will ensure that any third-party processing of your personal information is carried out in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
We will only share your Personal Information with external third parties in the following limited circumstances:
If Healthsential becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a diff erent privacy policy.
We take the privacy and security of your personal information seriously and will take all necessary measures to ensure its protection. It is important to note that despite our eff orts to protect your Personal Information, no method of transmission over the internet or method of electronic storage is completely secure. However, we use industry-standard security measures such as secure servers, firewalls, data encryption, and access only granted to employees for job-related duties, to safeguard your information from unauthorized access, disclosure, copying, misuse, or modification.
We once again reiterate that if you use a password for any of your accounts, please ensure that you keep it confidential and do not share it with anyone. We only store personal information on our servers for as long as necessary to provide services to you. If you close your account, we will retain your information on our servers to comply with regulatory obligations and for fraud monitoring, detection, and prevention purposes. We retain your Personal Information in compliance with the limitation periods under applicable laws.
Healthsential may utilize your Personal Information to contact you and furnish information about our products, services, or surveys. If you do not want to receive marketing content from us, you reserve the right to object or opt out. However, it's important to note that in the event that you choose to opt out, we may still need to communicate with you regarding our ongoing business relationship or transactions related to our Services.
Moreover, we may request your authorization to send notifications to you, but our Services will continue to operate eff ectively even if you don't grant us consent to send notifications.
As a valued user of our Services, you have certain rights concerning the Personal Information we collect from you, depending on your location and the applicable laws. These rights include:
If you wish to exercise any of these rights, please contact us using the information provided below. For security reasons, we may ask you to provide proof of your identity if we are unsure of your identity.
We take your privacy and the protection of your Personal Information seriously and are committed to providing you with transparent information on how we use your data. Please review our Privacy Policy for additional details on our data practices
Similar to many other websites, Healthsential uses cookies to improve our services and personalize your experience. Cookies help us distinguish you from other users and remember your preferences. By using our website, y
Your web browser may automatically accept cookies, but you can adjust your settings to decline cookies or receive notifications when a website attempts to place a cookie on your device. However, please note that disabling cookies may limit your access to certain features of our website.
For more information about how we use cookies and similar technologies, please refer to our Cookie Policy, which can be found on our website or by contacting us using the information provided below.
When it is necessary to transfer your Personal Information to a location outside of Nigeria, we take appropriate steps to ensure that your data is protected and that the transfer is in compliance with the Nigerian Data Protection Regulation. These measures may include implementing appropriate contractual safeguards with the recipient of your Personal Information, verifying that the recipient has appropriate data protection measures in place, and obtaining your explicit consent for the transfer.
We prioritize the security of your Personal Information and are committed to ensuring that it is safeguarded at all times, regardless of its location. Please note that you have the right to request further information regarding any such transfers of your Personal Information outside of Nigeria, and to obtain a copy of the relevant safeguards that we have put in place to protect your data during such transfers.
If you have any concerns or questions regarding the transfer of your Personal Information outside of Nigeria, please do not hesitate to contact us .
We have designated a Data Protection Offi cer or Offi cers (DPO) to oversee and manage our data protection strategy and ensure compliance with the Nigerian Data Protection Regulation (NDPR) requirements.
The DPO is an experienced professional with in-depth knowledge of data privacy and protection principles, as well as a comprehensive understanding of the provisions of the NDPR and the EU General Data Protection Regulation (GDPR). The DPO is responsible for monitoring our data protection policies and practices, identifying areas for improvement, and making necessary changes to ensure that we are compliant with the NDPR and any other applicable data protection laws.
Our DPO will serve as the main point of contact for any queries or concerns you may have regarding our data protection practices.
At Healthsential, we provide our employees with training on data privacy and protection to ensure that they possess the required knowledge, skills, and competence necessary to eff ectively manage the compliance framework under our data protection policy and the Nigerian Data Protection Regulation (NDPR) as it pertains to the protection of Personal Information.
In addition, we have developed a capacity-building plan for our employees on data privacy and protection in line with the NDPR and the General Data Protection Regulation (GDPR), which is regularly reviewed and updated to ensure that our employees are equipped with the latest best practices and techniques to ensure the security and confidentiality of Personal Information.
At Healthsential, we will conduct an annual review of our data protection policies and procedures through a licensed Data Protection Compliance Organization (DPCO). This will be done to ensure that we comply with the Nigerian Data Protection Regulation (NDPR) and other applicable data protection laws. The DPCO will prepare a certified audit report, which will be submitted to the National Information Technology Development Agency (NITDA) in accordance with the NDPR. This will enable us to identify areas where we need to improve and take necessary actions to ensure that we maintain compliance with data protection regulations.
In the event that you have any concerns or grievances regarding this Privacy Policy, please do not hesitate to contact us at (insert email). Our team will take prompt action to investigate and address the matter in accordance with the guidelines stipulated in this Privacy Policy and the applicable data protection legislation in your region. Rest assured that we are committed to achieving amicable resolutions for any complaints or disputes that may arise concerning the use and disclosure of personal information within a period not exceeding thirty (30) days from the date of receipt.
From time to time, Healthsential may update or revise this Privacy Policy to reflect changes in our services or to ensure compliance with applicable data protection laws in your jurisdiction. Such updates or changes will be posted on this page. If any material changes are made that may aff ect you, we will notify you of such changes through online notice or via email. By continuing to use our services, you are deemed to have agreed to any updated Privacy Policy